Privacy & Cookies Policy

Introduction

Your privacy is very important to us at Side Exclusive Pieces.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (www.side.com.pt) or make a purchase from anywhere in the world.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the website.

If you have any questions, please contact us at geral@side.com.pt.

Data Controller

Side Exclusive Pieces, represented by Catarina Pinto, registered under corporate number PT258342617, and located at Famões, Portugal, is the data controller responsible for the processing of your personal data.

We ensure that all personal data is processed in compliance with applicable laws, including the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

Personal Data We Collect

When you use our website or make a purchase, we may collect the following data:

  • Identification data: name, email address, phone number, billing and shipping address.
  • Order and payment data: items purchased, payment method (processed securely by third-party payment providers such as Klarna or PayPal).
  • Technical data: IP address, browser, device, and cookies.
  • Communication data: messages or emails exchanged with our team.

We do not store your full credit or debit card information. All payments are processed securely through third-party gateways (e.g., Klarna, PayPal, or Stripe).

Purposes and Legal Basis for Processing


Purpose Legal Basis (GDPR)
Order processing and delivery Art. 6(1)(b) – Performance of a contract
Customer support and communication Art. 6(1)(b) – Performance of a contract
Marketing communications (newsletters, promotions) Art. 6(1)(a) – Consent
Analytics and website improvements Art. 6(1)(f) – Legitimate interest
Legal, tax and accounting obligations Art. 6(1)(c) – Legal obligation

You may withdraw your consent for marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us at geral@side.com.pt.

Cookies

Cookies are small text files stored on your device to help us operate the website, improve performance, and personalize your experience.

We use:

  • Essential cookies – required for basic site functionality and checkout.
  • Functional cookies – remember your preferences and settings.
  • Analytics cookies – track performance and usage (through tools such as Google Analytics).
  • Marketing cookies – used only if you consent, to show relevant ads.

You can manage or disable cookies through your browser settings at any time. Some functions of the website may not work correctly without cookies.
For more details, see our Cookie Policy.

Third-Party Services and Processors

To provide our services efficiently, we work with carefully selected third parties who act as data processors under GDPR. These include:

  • Shopify – our e-commerce platform for managing orders and payments.
  • Klarna – for secure payment processing and financing options.
  • PayPal / Stripe – for international payment processing.
  • CTT and DHL Express – for shipping and logistics of orders worldwide.
  • MailPoet – for email communications, newsletters, and automated updates.
  • Google Analytics / Meta Ads (analytics and advertising)

These providers only process data on our behalf, under our instructions, and in compliance with GDPR and appropriate security measures.
We do not sell or share your personal data for marketing purposes.

International Data Transfers

As we serve customers worldwide, some of your data may be transferred to and processed in countries outside the European Economic Area (EEA).

Whenever data is transferred internationally, we ensure adequate protection through:

  • Standard Contractual Clauses (SCCs) approved by the European Commission, or
  • Adequacy decisions confirming an equivalent level of data protection.
  • This ensures your personal data remains secure and protected to EU standards, wherever it is processed.
Data Retention

We keep your personal data only for as long as necessary to fulfill its purpose:

  • Order and invoicing data: up to 10 years (for accounting and tax obligations).
  • Customer accounts: until deletion is requested.
  • Marketing data: until you withdraw consent.
  • Communication data: up to 2 years after last contact.

After these periods, data is securely deleted or anonymized.

Your Rights

Under the GDPR, you have the following rights:

  • Access: request a copy of your personal data.
  • Rectification: correct inaccurate or incomplete data.
  • Erasure: request deletion of your personal data.
  • Restriction: limit processing in certain circumstances.
  • Data portability: receive your data in a machine-readable format.
  • Objection: object to certain types of processing, including marketing.

To exercise any of these rights, contact us at geral@side.com.pt.
If you believe your rights have been violated, you may also file a complaint with the Comissão Nacional de Proteção de Dados (CNPD) in Portugal.

Data Security

We implement strict technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or loss.
While we strive for the highest level of protection, please note that no internet transmission is entirely secure.

Children’s Privacy

Our website is not intended for children under 16 years of age, and we do not knowingly collect data from minors.
If we become aware that such data has been collected, we will delete it immediately.

Updates to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect legal or operational changes.
The latest version will always be available on this page, with the “last updated” date clearly indicated.

Contact Us

Email: geral@side.com.pt

Thank you for trusting Side Exclusive Pieces with your personal data.